Spitfire Enterprise Edition
Call Centre Predictive Dialer
The state of the art Spitfire Predictive Dialer is a system that doubles the average “talk-time” of your call centre agents; from an average of 20 minutes using a manual system to 40 minutes on the predictive dialer.
It works by eliminating all the dead end calls, answering machines, message bank, faxes and modems and disconnected numbers and just passes on real live prospects when your agent is ready for another call.
What do you want? Doubled productivity or half the wages bill? You decide.
For all enquiries about Call Centre Predictive Dialer equipment phone Ruben Alker on 1300 447 266
The Spitfire Enterprise Edition Offers The Following Features;
- Fully blended, outbound and inbound calling with DNIS routing
- Unlimited campaigns, lines, and agents
- Unlimited lists in a campaign
- Unlimited data fields and dispositions for each campaign
- Agents can log into multiple campaigns
- Automatic disposition-based redialing
- Web-based Manager and Supervisor interfaces
- Role-based users for limiting or expanding feature access
- Ability to have agent assigned to skill groups
- Unlimited workgroups
- Call Recording, Monitoring, and Whisper Coaching
- Unlimited NoCall lists
- Runs on Microsoft SQL
- Predictive and Preview Dialing mode
