Call Centre Predictive Dialer
At Call Centre Predictive Dialer the most common question we get is “what is the difference between Soft and Hard Dialers”?
We’ve looked around for a resource and found this great explanation from the people at www.tutorial-reports.com
According to Tutorial Reports;
“there are two types of Predictive Dialers: Soft Dialers and Hard Dialers.
Soft Dialers have all dialing algorithms soft, the vendor supplies the software.
The algorithms interface via a Computer Telephony Integration (CTI) port on a switch that does the dialing. Integrated Service Digital Network (ISDN) messaging or a CTI link is used for call progress analysis. ISDN can provide digital code indicating the type of non-connect.